10 questions to ask any reverse mortgage lender.

Before you sign anything — or even before your first real conversation — these are the questions that separate a thoughtful lender from a high-pressure salesperson. Use them as a checklist.

A reverse mortgage is one of the biggest financial decisions a homeowner makes after age 62. The good news: federal law requires HUD-approved counseling before you can close on a HECM, so you'll have one independent voice in the conversation. The bad news: the lender across the table from you has a strong financial interest in saying yes, and a lot of marketing is designed to keep questions you ought to ask from coming up. These ten questions help fix that.

1

Are you a captive lender or a broker?

This is the first question because it changes everything that follows. A captive lender can only sell their own reverse mortgage product — typically one HECM and maybe one proprietary jumbo. A broker can compare options across many investors and recommend the one that actually fits your situation.

What to listen for: A broker will name the specific investors they work with. A captive lender will pivot quickly to "but our product is the best for you" without acknowledging that there are others.
2

Are you licensed in my state, and what's your NMLS number?

Every mortgage loan originator in the U.S. is required to be licensed and registered with the National Mortgage Licensing System (NMLS). You can verify any lender or individual loan officer at nmlsconsumeraccess.org. Look up the company AND the individual person you're talking to.

What to listen for: A legitimate originator will give you their NMLS number without hesitation and may even hand you their card with the number on it. Hesitation or vagueness here is a serious red flag.
3

What's the total upfront cost — line by line?

Reverse mortgages have multiple upfront costs: the FHA initial mortgage insurance premium (2% of home value for HECMs), an origination fee (capped by FHA, but still a real number), third-party closing costs (appraisal, title, recording, etc.), and sometimes other fees. Ask for these as a written line-item breakdown, not a single rolled-up "approximately X" number.

What to listen for: A clear, specific dollar figure for each line. A good lender will also tell you which of these are negotiable and which aren't.
4

What's the expected interest rate, and how is that different from the note rate?

This trips a lot of people up. On an adjustable-rate HECM, the expected rate is used to calculate how much you can borrow at closing — it's a calculation rate. The note rate is what actually accrues on the balance over time. These are two different numbers. Make sure you understand both.

What to listen for: A clear explanation of both. If the lender uses them interchangeably or seems uncertain, that's a sign they're not the right educator for you.
5

Show me the amortization — how much will I owe in 10 years, 15 years, 20 years?

A reverse mortgage balance grows over time because interest and mortgage insurance are added to the principal rather than paid down. Ask for an amortization showing the loan balance at year 5, year 10, year 15, and year 20 assuming the note rate stays the same. Then ask what it looks like if rates rise by 2 or 3 percent.

What to listen for: The lender should be able to produce this on the spot or send it within a day. The numbers may be larger than you expected — that's normal and important to see.
6

What happens to my spouse if they're not on the loan and I pass away?

This is one of the most important questions in the conversation. Federal protections now generally allow eligible non-borrowing spouses to remain in the home, but the rules are specific and not all spouses qualify. If your spouse isn't going to be a co-borrower, you need to know exactly what their status is and what happens after a maturity event.

What to listen for: A direct, specific answer that names "eligible non-borrowing spouse" rules. If the lender brushes past this or says "don't worry about it," push harder. This is the single most common area where families get unpleasant surprises later.
7

What happens to my heirs and the house when I die?

Your heirs will have several options: sell the home and keep any remaining equity, pay off the loan and keep the home (often by refinancing), or walk away from the property with no further obligation. Because reverse mortgages are non-recourse, your heirs will never owe more than the home is worth. Ask the lender to walk you through this in plain language.

What to listen for: Specific timelines. After a borrower passes away, the loan servicer must allow the heirs a reasonable time to act — typically up to 12 months — before the home goes to foreclosure. A good lender will explain this clearly.
8

What are my obligations during the life of the loan?

You're still responsible for property taxes, homeowner's insurance, basic maintenance, and (if applicable) HOA dues. Falling behind on any of these can trigger a default. Ask the lender what happens if you have trouble keeping up — and whether a Life Expectancy Set-Aside (LESA) might apply to your situation.

What to listen for: An honest acknowledgment that these obligations are real and that defaults from unpaid taxes or insurance are the single most common way reverse mortgage borrowers lose their home. A lender who soft-pedals this is not being straight with you.
9

If a line of credit is part of the plan, how does the growth feature work?

One of the most powerful features of an adjustable-rate HECM is that the unused portion of your line of credit grows over time — at the same rate as your loan accrues interest. This isn't an investment return (it's a contractual feature), but it can be very valuable over a 10–20 year horizon. Ask the lender to explain it and show the projection.

What to listen for: Enthusiasm about explaining it and clarity about what it isn't. Some lenders over-pitch the growth feature as if it were free money. It's not — it's a useful planning tool with specific rules.
10

What would you do in my situation?

This is the question almost no one asks, and it tells you the most. A good loan officer will give you a real answer that may include "in your situation I'd actually suggest considering X or Y instead" — including options that don't make them money. A bad one will dodge the question or give you a generic pitch.

What to listen for: A specific, situational answer. If the lender names a non-reverse-mortgage option (HELOC, downsizing, doing nothing, a different financial product) as a possibility for your specific case, you're probably in good hands.

When you're ready to compare real options for your situation, our personalized options form connects you with a licensed reverse mortgage professional who can walk you through the programs that may fit.

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